User Agreement for Service Providers, Tradespeople and Professionals
Thank you for accessing the Spetz (“Spetz”, “us”, “we”, the “Company”) platform. Our details are: Spetz Ltd registered number 11988032, registered address at Tower Bridge House, St Katherine’s Way, London, E1W 1DP.
Please read these Terms of Service (the “Terms”) carefully as it governs your use of the System (see definition below).
These Terms may be updated from time to time. Please check these Terms on a regular basis to ensure that you are familiar with and agree to the latest Terms. If there is a significant change to the Terms, we will notify you via email.
If you are accessing the System as a Customer (i.e. you are looking for a Specialist) these are not the relevant terms for you. You must read and accept the “Terms of Service for Customers” which are accessible here.
The System is for use in the United Kingdom only. You must not access the System from any other country. You are responsible for all compliance with laws and regulations which apply.
Customer Information: Any information uploaded or provided to the System by or about a Customer.
Service Call: An interaction with the System by which the Customer requests a Specialist in order to receive a service from them.
The System: our websites (including https://spetz.co.uk), our platform, our applications (iOS and Android), our Speech Recognition Interface and all future Spetz interfaces used to implement the Service Call software operated by us.
Specialist: “you”, an account holder in the System who is a service provider, professional or tradesperson, and this definition also includes any person accessing or using the System on behalf of the Specialist.
2. Account registration
You will be required to sign up for an account on the System, as well as certain personal and professional information about you, and you account details. You undertake to give us accurate, complete and updated registration information about yourself. You are not allowed to give false or misleading information, or give someone else’s name. You may not transfer your account to anyone else without our prior written permission.
You may not share your account or password with anyone. You remain responsible for any activity associated with the account.
You must update the System with all your details. For example – the geographical areas in which you operate, fields of expertise and skills, working hours, availability etc. Please note that all areas of your skills, hours of operation, holidays and weekends will be defined by you.
3. Scope of services
The System serves as a platform for connecting Customers to Specialists.
The System prioritises the highest ranked Specialist taking into account a combination of the Specialist’s availability, the Customer’s request, location and requirements, and the Specialists’ qualifications, information, location, availability of service and ratings.
Once a Service Call is confirmed within the System, the System will establish contact between you and the Customer and show you details of the Customer’s request. You are required to make contact with the Customer as soon as possible after a match being made If there is a delay in your response, or if the Customer requests more Specialists offers, or if there is no comment from the Customer, the System may open the Service Call to other Specialists. Once a Service Call has been confirmed, you are responsible to attend the Service Call at the time and place and all terms agreed with the Customer.
If you have not designated yourself as ‘unavailable’ in the System, you will be required to answer any Service Call you receive from a Customer, and payments will be deducted from your account for the regular Service Call, or exclusive only if you approved talking to the customer and receiving their details. It is beyond companies control and responsibility whether (even if) the Customer did not respond and accept the Service Call.
4. Trade Qualifications and Certification
Where your profession requires legal or regulatory certification, you must send a copy of such qualification or certification to us at: firstname.lastname@example.org. We will not activate your account unless and until you do so. It remains your responsibility to ensure your certifications and licences are up to date and valid at all times.
You are responsible for the content, accuracy, and completeness of the information you provide to us, and you agree only to provide true, accurate, current and complete information.
Any checks on trade accreditations, registrations or certifications that we carry out do not reduce your obligation to ensure that anyone involved a Service Call has the required trade accreditations, certifications or registrations to carry out the Service Call.
5. Warranties and Undertakings
You warrant and undertake that:
(1) You will provide the Customer with the services in a diligent, professional, punctual, reliable and polite manner (including in relation to the quality of the materials and work specifications) and you will not accept payment for your work by anyone other than the Customer.
(2) You will provide the highest quality of service in accordance with laws, regulations and the highest professional standards which apply to your field.
(3) You will provide a warranty period to the Customer for any works carried out by you, as required by law or which is customary in your field.
(4) You are solely responsible for the works and service you provide to the Customer.
(5) You are authorised to operate in the field in which you provide services, and hold any license and/or permit and relevant experience required by law or regulation, and you are solely responsible for the fulfilment of these requirements.
(6) You will not violate any law or third party right in your provision of your works and services.
(7) You will, at all times, maintain cleanliness and restore the work environment after performing the service to its original state, in a clean and orderly manner.
(8) You will at all times maintain insurance policies for the works and services provided to the Customer, at levels that are customary in your industry.
(9) the price that you charge the Customer will be a fair and reasonable price taking into account the works and services being performed.
(10) If you send an employee on a Service Call, you will send only skilled, trained, licenced and authorised people to carry out the job.
(11) You will maintain the highest degree of ethics, courtesy and respect towards the Customer and will not harm or insult them in any way or act in a manner that may cause them not to be satisfied with the service provided by you or dissatisfied with us and/or the System.
(12) You will not contact a Customer for any reason other than to coordinate and carry out the works under a Service Call. In particular, you will not contact a Customer under any circumstances following them leaving a review of the works on the System.
You may sign up for a free Specialist account, at our discretion. In such a case, you will be classified as a ‘reserve’ Specialist and will receive Service Calls at the System’s discretion when no other Specialist is available.
There are three alternatives for payments available to Specialists to use the System:
- Credit Line – Upon registration, your account will be credited with £150, plus a £100 Bonus (as defined below). Each time you receive a Service Call, a fee will be deducted from your credit line. When you near the end of your £250 credit, or at a certain date each month (whichever is sooner), your payment method will be charged and your account will be replenished with £150.
- Package Plans – You will deposit an amount of money based on the available plans offered by us. In these plans the price per Service Order will be reduced, thus giving you more value for the money you deposit. This will be automatically renewed accordingly when the budget is used unless you choose a different plan.
- Fund Deposit – You will deposit an amount of money enabling you to receive Service Calls according to the amount that has been paid. This will be automatically renewed when all available credits have been used.
We will automatically charge your preferred payment method (Debit card, Direct Debit or SEPA Transfer) based on the plan you choose. This fee will constitute a liquidated debt, due immediately upon becoming payable, and will bear interest at the maximum rate allowable under the Late Payment of Commercial Debts (Interest) Act 1998.
So long as you settle debts when they are due, we will waive the Setup Fee and any applicable Bonus (as defined in the following sentences). Any new account created will automatically incur a £200 setup fee (the Setup Fee). You may also receive a bonus credited to your account by the Company, at our sole discretion (the Bonus). Should you be late in paying any fees, or if we are required to commence enforcement proceedings against you, the Setup Fee and any Bonus given to you will become immediately due and will constitute a liquidated debt due immediately in addition to any outstanding fees.
Your account balance will be available for you to view at any time. You are responsible for checking your account at any time and making sure there is enough balance to continue to receive Service Calls.
7. Specialist’s rates
The price of a Service Call is set according to the rate, depending on which type of category you choose to define your skills and the kind of service call.
The Specialist will also inform the Customer of their terms of service and the price of the service, and will not change data relating to the service or the price without receiving the Customer’s consent in advance.
The price for a Service Call is subject to change by us without prior notification.
* The London area will incur an additional 30% charge
The System’s rating method is designed to provide Customers with independent feedback on the quality, value and reliability of a Specialist. Customers are encouraged to provide and read reviews about Specialists’ given by previous Customers. Your performance in carrying out each Service Call will be rated and reviewed by the Customer and this reviews will be part of the information that will be supplied to the next Customers. It will also affect your rating and the way the System matches you with subsequent Customer Service Calls.
Where a feedback is inappropriate, violates these Terms or third party rights, we reserve the right to remove such feedback and delete your account without prior notice.
Any Customer Information which is accessible by you via the System and/or sent to you by us, will be treated by you as strictly confidential and you will not share it with any other person or use it for any purpose other than for the purpose for which it was provided, and you will at all times comply with data protection law. You will not remove, copy, duplicate or perform any other action with the Customer Information unless authorised by us.
It is strictly forbidden, and you warrant to us that you will not, or allow anyone else to, directly or indirectly, perform any of the following actions to the System:
a) Use technology and/or software (e.g. “robot”) to scan the System and/or retrieve information and any use of data obtained otherwise from the System;
b) Collect any information about a Customer listed on the System (including their personal details, their phone number, email address, etc.);
c) Change, copy or derive work or material found on the System;
d) reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or underlying algorithms of all or any part of the System (except that this restriction shall not apply to the limited extent restrictions on reverse engineering are prohibited by applicable local law);
e) rent, lease, or use the Service for any direct commercial purpose (such as charging other users to engage with the Service in any manner);
f) use the Service for any unlawful purpose;
g) access any part of the Service in a manner not explicitly permitted by these Terms;
h) send unwanted messages or emails (i.e. “spam”) to other Customers or Specialists;
i) interfere or disrupt the System in any way; or
j) access the Service via any automated means including without limitation scripts, bots, spiders, crawlers, or scrapers.
If you engage in the above actions, you will be responsible for any loss or damage caused to any person or entity as a result of your actions.
11. Intellectual Property
All intellectual property rights (and not only the copyright) in the System, logo, name and any work appearing therein, as well as any information, software, code, file, image and database (including the database of the Specialists and Customers registered with it) belong solely to the Company and can only be used with the consent of the Company in advance and in writing. Nothing in these Terms grants you any license to use the System’s intellectual property, the Company’s trade marks or service marks, or any other intellectual property rights, unless expressly stated otherwise in writing.
By using the System, you hereby grants to us a perpetual, irrevocable, non-exclusive license to use, copy, reproduce, modify, publish, edit, translate, distribute, perform, and display your information provided to the System, as well as any other information derived from such information, alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sub-license such rights through multiple tiers of sub-licensees. The foregoing grants shall include the right to exploit any proprietary rights in such materials, including but not limited to rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. You also waive any moral rights you have in the materials.
By providing us any feedback on the System, suggestions, improvements, enhancements, and/or feature requests relating to the services or System, you grant us a worldwide, non-exclusive, royalty-free, sublicenseable and transferable license to use, reproduce, distribute and otherwise fully exploit such feedback for any purpose.
You may not make any use or copy, reproduce, display, distribute, use or allow the use of any content from the System, including the database of Specialists. It is hereby clarified that the creation of an alternative databases is strictly prohibited and constitutes breach of these Terms and an infringement of intellectual property rights.
You will not: (i) remove any copyright, trademark or other proprietary notices from any portion of the System; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the System except as expressly permitted by the Company; (iii) decompile, reverse engineer or disassemble the System except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the System or unduly burdening or hindering the operation and/or functionality of any aspect of the System; or (vi) attempt to gain unauthorized access to or impair any aspect of the System or its related systems or networks.
12. Warranty and disclaimer
Except as expressly indicated to the maximum extent permitted by law, the System is provided on an “as is” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement. The System checks the content in it to prevent the existence of harmful software such as viruses, Trojans, worms or other harmful software, but we make no warranty that (i) the System is free of viruses or other harmful components, or (ii) the results of using the System will meet your expectations. You are responsible for ensuring that you use updated antivirus software when using the System. The content of the System is presented as is without any warranty or liability whatsoever to the maximum extent permitted by law. We are not responsible in any way or manner for the accuracy of the content, services, completeness, legality, reliability, correctness, timeliness, availability, etc. of any content in the System. The information contained in the System has been provided by the Specialists and Customers and we are not responsible for it or its accuracy.
We do not guarantee 100% availability of the System and may, at any time and for any reason, restrict or prevent your access to or use of the System and/or any part of it and/or deactivate your account without the need for prior notice. We will do so immediately if we detect any fraud, you violate these Terms, the law, you cause damage to the System, any Customer or any third party. We reserve the right to modify or cancel the System or any feature or part of it (including the way in which the algorithm matches Specialists with Customers), at any time, for any reason, without advance notice. We are not responsible in any way for any loss or inconvenience that may be caused to you due to such changes.
We do not guarantee how many Service Calls you will receive. You may not receive any Service Calls at all, depending on demand and the System’s criteria. We also do not guarantee that any leads generated using the System will result in business for you. We do not offer refunds in the event that the Specialist does not obtain business from the Service Calls generated.
You remain responsible and liable at all times for the works you carry out and we assume no responsibility for these. We are not responsible for Customers’ behaviour towards you, or payments that Customers owe you.
We do not, nor are we required to, screen Customers. We also do not review or confirm the accuracy of details provided by Customers, and therefore cannot guarantee that all requests include correct or complete information.
We are not responsible for any third party products or services available through, or advertised on, the System.
13. Liability and Indemnity
You are solely responsible for any damage or loss caused to a Customer, whether caused by you or by anyone on your behalf resulting from your actions or lack of action and/or negligence.
We are not and will not be liable for any direct or indirect damage caused to you and/or any Customer and/or any third party caused by you or your use of the System. You agree that, by using the System, you assume full responsibility for any damage that may be caused.
You will indemnify and keep us, our managers, employees, shareholders, officers, operators, partners, agents and/or representatives harmless against all liabilities, claims, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with:
a. Any claim made against us by a Customer or a third party for death, personal injury or damage to property while you were performing the works under a Service Call;
b. Negligent performance or non-performance, including delays, or poor performance of the works;
d. Any claim made by a Customer which relates to your acts or omissions;
e. Any claim made for actual or alleged infringement of a third party’s rights (including intellectual property rights) arising out of or in connection with your use of the System;
f. Any costs, fees or expenses incurred by us (including but not limited to legal fees) in connection with us commencing legal proceedings against you to recover sums owed to us.
Nothing in this clause shall restrict or limit your general obligation at law to mitigate any loss you may suffer or incur as a result of an event that may give rise to a claim under this indemnity.
You can deactivate your account at any time. In such event, all Service Calls which are confirmed and outstanding must be carried out and outstanding sums owed to us must be paid immediately.
Any provisions of these Terms which by their nature should survive termination shall survive termination, including, without limitation, all warranty disclaimers, indemnity, limitations of liability and dispute resolutions provisions.
15. Third party website and advertising
The System may include links to other websites. The Company does not endorse any of the linked sites, is not affiliated with them and is not responsible for their content.
In any case of a complaint regarding the content appearing on the System please use the Contact Page. In order for us to process a complaint, it must include the following details: accurate details identifying you, accurate identification of the content relating to your complaint, an explanation of the nature of the complaint and the problematic content, and sufficient means of communication to allow us to contact you.
Our failure to exercise any right provided for herein shall not be deemed a waiver of any further rights hereunder. No waiver shall be effective unless in writing, and no waiver shall constitute a continuing waiver so as to prevent us from acting upon any continuing or subsequent breach or default.
18. No partnership or representation
Nothing in these Terms shall create or be deemed to create any joint venture, principal-agent or partnership relationship between the parties and neither party shall hold itself out in its advertising or otherwise in any manner which would indicate or imply any such relationship with the other.
The System is not used in any way to create entrepreneurial, partnership, employment or agency relations between the Company and the Specialist and you will not be considered a representative of the Company.
If at any time a competent court finds any provision of these Terms unenforceable or invalid and must therefore be changed or deleted, it is agreed that the change will be made in the most limiting manner and in a manner that will preserve the spirit of these Terms. The other Terms shall remain in full force notwithstanding any such deletion or modification.
20. Assignment and change of control
You may not transfer, assign or sublicence these Terms except with our prior written consent. We may assign, transfer or delegate these Terms and its rights and obligations without notice.
The Company may at any time sell its control and / or its activity and / or its assets, in whole or in part, in any manner whatsoever to any other entity, to any entity, or merge with any other entity and nothing in these Terms shall constitute a restriction on the Company to do so.
21. No third party rights
Except as expressly provided for in these Terms, a person who is not a party hereto has no right under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce these Terms.
22. Applicable law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with these Terms or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
Any dispute relating to or arising out of these Terms will be in the exclusive jurisdiction of the courts of England and Wales.