Terms of service for Customers

Terms and Conditions for customers who require a service and or information about a service (herein referred to as a “Consumer”).

Welcome to our service. 

Spetz Ltd (herein referred to as “the Company”) offers Spetz apps, software, and website and all future technologies (herein referred to as “the System”).

The System enables the Consumer to request a service from a Service Provider, Tradesperson or Professional (herein referred to as “the Specialist”) to do a job or answer a service question when needed through the System (herein referred to as a “service call”).  These Service Calls are constantly being updated, referring to the Specialist of the highest quality who is available to do the job.

The Specialist is directed to the Consumer on the basis of their suitability and availability when the need arises using the System, ensuring quality service which is constantly upgrading according to accumulated, affiliation and geographic presence available for the job, in their chosen work location.

The Consumer is able to receive a direct service call according to various factors by entering their request into the System to request a service from a relevant Specialist.

The Terms and Conditions for Consumers will be updated from time to time, and at any time the Consumer will be bound by this agreement from the time a service is requested with their details entered into the system. Please check the System for updates.

Use of the System and its operation

The System is designed to help the Consumer to receive their requested service from the Specialist according to various factors.

The System helps the Consumer to choose the best Specialist available, however it is recommended that the Consumer personally checks the credentials of the Specialist along with any qualifications required within the law that the Specialist needs in order to fulfill the Service Call.

The System is not responsible for screening or assuring any certifications or qualifications that the Specialist may require by law to carry out the service call request.

The System is not in any way responsible for examining the authority, approvals, licenses, professional seniority and/or any other matter of the Specialist and/or of any of the employees of the Specialist and/or the performance of their duties as required and/or any other action taken or damage caused. This also includes the certificates feature of the app, Spetz does not take any responsibility for the validation of specialist certificates.

The System allows any Consumer to use it for private and non-commercial use in accordance with the System and these terms of use. Any other use of the System or its content that has not been specifically permitted is prohibited.

The System is intended to assist the public in finding the Specialist most suited to do various jobs, and its purpose is not for finding employers through service providers.

  • The only commercial use permitted on the System is the registration of the Specialist to the System and their compliance with the System requirements so that their details will be provided to the Consumers.
  • The System may determine at any time which services are open to the general public for free and for which a fee has been collected or that must be registered on the System for acceptance, changes, stops and can change the way to access any service without prior notice. 
  • Feedback about the Specialist referred to the Consumer by the System is appreciated in order to improve the standard of the work of the Specialist, their reputation and to help other Consumers. The System may contact the Consumer in the future in order to receive further feedback.

“By submitting my information, I agree to be contacted by Spetz Ltd. and Specialists via autodialed and prerecorded calls. I also agree to the Privacy Policy and online Terms, including a class action waiver and agreement to arbitrate.”

It is strictly forbidden to perform any of the following actions on the System, any of these activities may cause damage to the System and the Consumer will be responsible for the consequences of their actions: 

  • Using technology and/or software (e.g. “robot”) to scan the System and/or retrieve information and any use of data obtained otherwise from the System
  • Collecting any information about the Specialist listed on the System (including their personal details, their phone number, email address, etc.); 
  • Any change, copying or derivative work of material found belonging to the System. The System is not responsible for the correctness of the commercial data appearing in it. 

The System may at any time prevent any Consumer the right to use the System and/or part of it and/or cancel any registration on the System and/or disable all access to the System and/or without the need for prior notice.

The System may do so at its discretion and especially (but not limited to) if the Consumer has violated these terms of use, the law or any law, caused damage to the System or endangered it in any way, in a manner that may harm the activity of the System, its users or its operators. 

The structure of the System, its appearance, its contents, its services (whether content or availability), the Specialist included therein, advertisements and any other matter in it are subject to change at any time without any prior notice. Any changes, as well as operation of the current System, may involve malfunctions and/or inconvenience. The System will not be responsible for any claims or demands that may arise due to the structure of the System or its changes.

Any service provided by the System is free for Consumers, subject to change without notice.

The Consumer must respect Trademarks, Copyright and intellectual property rights as well as refraining from violations or infringing content. All rights TM, Copyright on the website, logo, name and any work appearing therein, any information, software, code, file, belong solely to the System and no use may be made of them except with the prior written consent of the Company, including publication, duplication, alteration, etc. 

It is prohibited by law to make any use or copy, reproduce, display, distribute, use or allow the use of any protected content from the content of the System, including the database of the Specialist. It is hereby clarified that the use of information in order to create alternative databases is strictly prohibited and constitutes breach of agreement and infringement of Copyright.

In any case of a complaint regarding the content appearing on the System please use the Contact Page. In order to process a complaint, it must include the following details: accurate details identifying the Consumer, accurate identification of the content against which the Consumer makes a complaint, an explanation of the nature of the complaint and what content harms the Consumer, sufficient means of communication to allow the Company to contact the Consumer. Please include a statement stating that the complaint is correct to the best of the Consumers knowledge and to ensure that the entire complaint will be true and accurate, sign the complaint with the Consumers full name and send it to the Company.

The Consumer may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the System; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the System except as expressly permitted by the Company; (iii) decompile, reverse engineer or disassemble the System except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the System or unduly burdening or hindering the operation and/or functionality of any aspect of the System; or (vi) attempt to gain unauthorized access to or impair any aspect of the System or its related systems or networks.


The System is not responsible in any way or manner for the accuracy of the content, services, completeness, legality, reliability, correctness, timeliness, availability, etc. The content of the System is presented as is without any warranty or liability whatsoever.

The System selects the highest quality, efficient, suitable and best Specialist available. However, the suitability of the Specialist in regards to the needs of the Consumer or any other matter related to them is at the Consumers discretion. Every Consumer who communicates with a Specialist through the System has the duty to clarify the details of the Specialist and to ascertain whether they are the appropriate Specialist suitable for the Consumer needs. 

The System will not be liable, directly or indirectly, for any result and/or damage and/or cost and/or loss of any kind caused to any of the users and/or third parties by or due to reliance on the information contained on the System to the Consumer and/or any of the Specialists appearing on the System, even if the source of the connection was the site itself. The Specialist acts as an independent contractor. The System takes no responsibility for their actions.

The System is entitled to promote the Specialist at its sole discretion, without any claim as a result.

The System does not undertake and will not be responsible in any way for sending a particular service call to a specific Specialist and/or linking between a Consumer and a specific Specialist, and chooses the relevant Specialist according to the algorithm that will activate the identity of the Specialist who will contact the Consumer. 

There is no guarantee of continuous operation of the System, availability or other, and there is no responsibility for any service interruption, initiated or not initiated. 

The System does not undertake that the range of services will continue to be offered, and this service or another may be canceled without advance notice.

The System checks the content in it to prevent the existence of harmful software such as viruses, Trojans, worms or other harmful software, but the System is not responsible for the absence of such software and/or any harm that may be caused. The Consumer is asked to use updated antivirus software when using the System. The System will not be responsible for any such software that will cause any damage.

The System is protected but it is not responsible for breaches of the System or databases maintained by it, by any hostile elements, beyond the use of reasonable security measures in the circumstances.

The System does not monitor or censor advertisements and is not responsible in any way for their content. 

Without derogating from the generality of this section and solely for the sake of caution, it is hereby clarified that the System shall not be liable in any way or form for any damage, cost or expense caused directly or indirectly as a result of an act of force majeure or any other event which is not under the reasonable control of the System. 

The Consumer agrees that by using the System they assume full responsibility for any damage that may be caused as a result.


For the sake of caution, it is hereby clarified that wherever the System is exempt from liability, the definition of the System shall also include any manager, employee, shareholder, controlling shareholder, officer, operator, partner, agent and/or representative.

  1. Links
    The System may include links to other websites. The System does not recommend any of the linked sites, is not affiliated with them and is not responsible for their content. It is clarified that some of the links may appear on the System as part of any cooperation or payment. However, in relation to these links, the System is not responsible for them and that the responsibility for the content included in those sites is solely on those sites. 
    Please report any broken link if encountered.
  2. Limitations of a Claim
    Due to the unique and dynamic nature of the System it is hereby agreed upon by users and members that despite the provisions of any law it will not be possible to file a claim against the System after two (2) years from the date of the cause of action.
  3. Miscellaneous 
    If at any time a competent court finds that any of these conditions must be changed or deleted, it is agreed that the change will be made in the most careful manner and in a manner that will preserve the spirit of the conditions as is. The remaining conditions shall remain in force notwithstanding any such deletion or modification. 


In any dispute between the parties regarding these terms of use or any matter arising out of them, the exclusive jurisdiction will be vested in the expert in the fields of internet, technology and computers, to be appointed with the consent of both parties. If there is no agreement between the parties within 30 days of the date on which such appointment is requested, the decisive arbitrator shall be appointed. The arbitrator shall explain his decision in writing and shall be subject to substantive law in the UK and Wales. 

• Any other dispute unrelated to or arising out of these Terms and Conditions for Consumers, including any engagement with the System and / or the Specialist obtained through the System and / or any other claim and / or claim raised against the System will be in the exclusive jurisdiction of the courts of the UK and Wales. 

The Company may at any time sell its control and / or its activity and / or its assets, in whole or in part, in any manner whatsoever to any other entity, including assigning the engagement in these Terms and Conditions for Consumers or any such entity, to merge with any other entity. ‘.


© 2022. Copyright belong to Spetz Ltd


Declaration and Privacy Policy


The System takes care of the privacy of its users and respects it.

Please see the full Privacy Policy for full information on Privacy and GDPR (https://www.spetz.co.uk/privacy-policy/) In order to allow the System to operate and to allow the Consumer to protect their privacy please read this policy carefully and if you do not agree to it please do not use the System.

If you wish to receive updates, reminders and promotional information from the System and/ or others on the subject of services from different Specialists and/or any other advertising matter that may interest you, please mark this field.

Consumer Privacy Policy

  1. The System respects the privacy of the Consumer.
  2. All of the provisions stated here apply to this document and the terms used in the Privacy Policy shall also apply here. 
  3. This Consumer Terms and Conditions Agreement will be updated from time to time, and at any time the Consumer will be bound by the version that will be on the System at that time, as updated by the System. Please review these Terms and Conditions at any time.  
  4. The System will not install any code or software on your computer, except for the cookies mentioned below.
  5. Information entered into the System that the Consumer provides may include registration information name, phone number and email, internal correspondence, searches made on the System, services provided by the site. If the Consumer chooses to provide the information and use the System, they will be deemed to agree to all that is stated herein.
  6. The System also may use Cookies for the purpose of ongoing and orderly operation, including collecting statistical data about the usage, verification of information, depending on the site and the Consumers personal preferences, eliminating the need to type in details each time, the needs of data security, etc.
  7. Cookies are text files that your browser creates according to a command from the System. Some cookies will expire when the browser is closed, and others will be saved on the Consumers’ device. 
  8. The Consumer can avoid accepting Cookies by changing the settings in their browser. However, disabling cookies can result in an inability to use some of the services and features on the System. In addition, Cookies can be deleted the Consumers device at any time. 
  9. During the use of the System, information may be accumulated about the Consumer, such as the services requested, the information or advertisements read, the pages viewed. The information will be saved to the System.

    Use of the information collected 

  10. The use of the data stored on the System, as well as the data that the Specialist provides during the registration process for the various services or under the provisions of any law and / or any competent authority is available to read in the Privacy Policy (https://www.spetz.co.uk/privacy-policy/)
    10.1 To allow you to use various services on the System, as will be offered from time to time.
    10.2 In order to improve and enrich the services and content offered on the System, including the creation of new services and content that correspond to the requirements and expectations of users of the System, and to cancel any existing service and / or content.
    10.3 To create personal areas on the System that can be customized to the Consumers preferences, as relevant.
    10.4 For the purpose of purchasing products and services on the System – including the publication of information and content on the Consumers behalf.
    10.5 To match the ads seen when the Consumer visits the site to their areas of interest, as relevant.
    10.6 For the purpose of sending information and advertisements through various means, such as e-mail and cell phones (SMS, for example) – whether information on behalf of the System or any other information or publication. Such information will be sent to the Consumer when they have given explicit consent, and at any time the Consumer may cancel their consent with no further contact from Specialists.
    10.7 To contact the Consumer if necessary.
    10.8 For the purpose of any analysis and production of information, statistical or personal for the System and for advertisers and other third parties. Notwithstanding the foregoing, the information given to any third party will be statistical only and will not identify the Consumer personally.
    10.9 For any other purpose set forth in this document or is required for any of the relevant services on the System.
    10.10 For the proper operation and development of the System. The information used for this purpose will not be transferred to third parties, except as permitted under the Privacy Policy, as updated from time to time.

    Submitting Information to a Third Party 

  11. In addition, the System may make any use of the Consumers personal information and the information collected about their activities as above, but shall not transfer to any third party their personally identifiable information except in the following cases. 
    11.1 When the Consumer purchases products and/or services from the Specialist through the System. 
    11.2 If the Consumer violates the terms of use of the System or otherwise violates any other binding legal document on the System, or perform or act on or in connection with the System any actions deemed to be illegal, that harm third parties, breach of contract or that may endanger or damage the System, including any attempt to perform them. In such cases, the System will be entitled to provide the information as required.
    11.3 If the System receives a judicial order or other instruction of a competent authority instructing the System to give details or information about the Consumer, and to the extent specified in that order.
    Any dispute, claim, claim, demand or legal proceedings, if any, between the Consumer and/or a Specialist and/or the System.
    Where the System believes that providing the information is necessary to prevent serious damage to the Consumer or their property.
  12. If the System merges with another entity or merges activity with a third party the System will be entitled to transfer to the merged body a copy of the information that has been collected about the Specialist.

    Advertisements of Third Parties 

  13. Advertisements on the System may contain cookies which may be operated by other commercial companies. The use of cookies and similar mechanisms by these companies is subject to their privacy policy. These companies do not have access to the System’s cookies and the System does not have access to their ‘cookies’.


To the extent permitted by applicable law, the Company will not be liable to the Consumer in any way (whether such liability arises in contract (by way of indemnity or otherwise), tort (including negligence) misrepresentation, breach of statutory duty, restitution or otherwise) for: any theft or loss or any other person’s property in connection with the service provided by the System.

a. any request made by the Consumer that has not been accepted by the Specialist;

b. any loss, damage, costs, expenses or liability suffered by anyone in connection with their use of the System;

c. any losses that could not reasonably be expected to result from any breach of these Terms and Conditions;

d. any loss relating to the Consumers business or the business of their employer or any other person;

e. any loss of profits, loss of revenue, loss of opportunity, loss of business or employment (whether or not such loss could be reasonably expected to flow from our negligence or breach of these Terms and Conditions); or

f. any other loss, damage, costs, expenses or liability that the Consumer suffers in connection with the use of the System.



The Services and the Terms and Conditions set out herein shall be governed by, construed and take effect in accordance with the laws of England and Wales.


© 2022 Spetz Ltd